Course Information

Introduction

This five-day course teaches the core methods and tools of quality management. Participants learn how to prevent defects, measure process performance, and set controls that hold improvements in place. Instruction emphasizes practical application with case work and real data. The course links quality practices to operational targets and compliance needs.

Objectives

1. Apply basic statistical tools (control charts, process capability) to monitor and interpret process performance.
2. Conduct measurement system analysis and set reliable inspection and sampling plans.
3. Use structured problem-solving (root cause analysis, 5 Whys, fishbone) to diagnose defects and prioritize corrective actions.
4. Design and document control plans and standard work that sustain improvements and reduce variation.
5. Lead a corrective action cycle: define the problem, implement solutions, measure impact, and verify effectiveness.

Who Should Attend?

Quality Managers
Quality/Quality Assurance Engineers
Operations or Production Supervisors
Continuous Improvement / Lean Practitioners
Supply Chain or Procurement Managers responsible for supplier quality

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.